FAQ

Why is the brand-named Salt & Lemon?            

Contact us! We are happy to tell you :)

What should I do if I have not received an order confirmation email?         

Please check your spam folder and make sure that info@salt-lemon.com is in the safe senders list of your email account.

If you still cannot find the confirmation email, please contact us at info@salt-lemon.com.

Do you restock your items?  

All items are made in limited quantity. When the items are sold out, they will not return.

What payment methods does Salt & Lemon accept? 

iDeal

Paypal                                                                                                                    

Do you also ship outside of The Netherlands?                                                    

Yes, we do ship worldwide, except to: Armenia, Austria, Bonaire, Georgia, Reunion, Jersey, South Georgia and South Sudan.                                                      

What is the shipping cost?    

All orders within The Netherlands are shipped for free. The shipping cost outside of The Netherlands depends on the destination of the order.   

Has my order been sent yet?      

You will receive an e-mail as soon as the order has been sent. If you have not receive the e-mail within 7 days, please send an e-mail to info@salt-lemon.com.

What is the delivery time for my order?  

We always try to ship the orders as soon as possible. There could be exceptions, but in general we will ship all orders within 3 workdays.

Can I get a tracking number?    

You will receive the tracking number by e-mail, when the order has been shipped.

What are the requirements for returning items?  

1. All products must be returned within 14 days from the delivery date.

2. Make sure the product you return is in its original condition (unworn and unwashed), including original Salt & Lemon tags still attached on the items.              

3. .Shipping back is at the customer’s cost.

How do I return an item?    

Send us an e-mail to tell us that you want to return the order. Within 3 workdays, you will receive the return form, which you will need to fill in. After we have received the return form, we will send you a shipping label which you need to paste on the package. After you have done that, it will be ready to be send back.

How long does it take to get a refund?      

You will receive the refund within 14 days after we have received the return item at our warehouse